Need help after delivery? Send us the basic issue details and we’ll help coordinate the next step.
Model
Photo / Video
Issue
🛡️ Warranty
12 months or 1,000 operating hours, whichever comes first where applicable.
🔧 Spare Parts
We help identify suitable replacement parts and the next support step.
🔍 Technical Review
Photos and fault details are reviewed before support is confirmed.
📋 Clear Scope
Warranty, freight and service responsibilities are stated clearly.
Example Support Workflow
This section shows a typical support process, from issue reporting to evidence review and spare-parts coordination.
01 — Issue Reported
Customer shares the problem, machine model and basic symptoms.
02 — Evidence Reviewed
Photos, video, nameplate and fault details are reviewed before the next step is confirmed.
03 — Solution Confirmed
The likely cause is confirmed and the appropriate support plan or replacement part is identified.
04 — Parts & Follow-up Support
Confirmed replacement parts are prepared for shipment, with tracking and further guidance provided as needed.
What To Send Us
To help us understand the issue faster, please prepare the information available to you:
- Order or purchase reference, if available
- Machine model
- Serial number or nameplate photo, if available
- Photos or a short video showing the problem
- Fault code or display information, if shown
- Battery or charger information for powered models, where relevant
* You do not need to have everything ready before contacting us. Send what you have first, and our support team can advise what additional information may be useful.
Warranty Coverage
・Standard Warranty
* From the ex-factory date
* For powered models with operating-hour records
Whichever comes first. The applicable warranty basis is confirmed in the quotation or order documents.
・Covered After Review
- Controller and drive components
- Lift motor and hydraulic components
- Battery and charger, where applicable
- Other confirmed non-wear parts
* Coverage is confirmed after technical review of the reported failure.
・Normally Excluded
- Normal wear and consumable parts
- Misuse, overload or incorrect operation
- Unauthorized modification or disassembly
- Improper charging or maintenance
- Accident or external-impact damage
- Transport damage not caused by a manufacturing defect
* If the cause is unclear, we review the available evidence before determining responsibility.
Parts & Service Support
・Warranty Parts & Freight
- Approved warranty parts can be supplied after review.
- International outbound freight is normally borne by the customer unless otherwise agreed in writing.
- Local on-site labor is not included by default.
・Wear Parts & Spare Parts
- Wear parts are handled separately from manufacturing defects.
- We can help identify and quote replacement parts by model and configuration.
- Spare-parts packages can be discussed for distributors, service companies and fleet users.
Specific arrangements for an order can be confirmed in writing where required.
Need After-sales Support?
Send us the model, photos or video, and a brief description of the issue. We’ll review the information and coordinate the next step.